What is your cancellation and refund policy?
We require a 48-hour cancellation notice. If you cancel on a shorter notice, you will be held responsible for the full amount of the tour price. Our tours go out rain or shine, so please check the weather forecast several days before the tour and give us at least a 48-hour notice, if you do not want to do the tour in bad weather. We don’t recommend booking a tour on the same day of your arrival, because flight delays or traffic are always possibilities, especially when travelling to New Orleans. If you have any emergencies, e.g. a flight cancellation, call us immediately and we will try to do our best to reschedule your tour.
What if the weather is bad?
Our tours go out rain or shine. If we have very heavy rain, the tour may be postpone. The tours do go into any sites. If we think the weather is hazardous, we reserve the right to cancel the tour.
What should I wear?
With the amount of walking involved, we recommend you wearing comfortable walking shoes and clothes. Leave your high heels at home. Also, we recommend to check the weather forecast before the tour, so you know whether to bundle up or wear it loose.
How much walking is there during these tours?
The tours are from 2 to 2-1/2 hours walking tour. You must be able to walk about 1 mile. Walking is simply the best way to discover New Orleans. If you have health or mobility issues, our group tours might not be the right fit for you. New Orleans streets are very broken and some places have super bad broken sidewalks. You are welcome to book a private tour with us, where you decide your own speed.
Can I tip the tour guide?
If you had a great time during your tour and would like to express that to your tour guide, a tip is certainly very much appreciated.